Call Us 504.832.4161 ☰ ˟
Logo
Call Us 504.832.4161
  • HOME
  • BUSINESS
    • Business & Commercial Insurance
    • Parade Insurance
    • Bonds Insurance
    • File a Claim
  • PERSONAL
  • MAKE A PAYMENT
  • RESOURCES
    • Important Links
    • Insurance Glossary
    • Privacy Policy
  • CONTACT
    • About Us
    • Employee Directory
    • Our Locations
Home > Blog > Property Claims Satisfaction Improves For Second Year
FRIDAY, MAY 30, 2014

Property Claims Satisfaction Improves For Second Year

Overall satisfaction among homeowners insurance customers who filed a property claim has improved for the second consecutive year.

According to the J.D. Power 2014 Property Claims Satisfaction Study, satisfaction among homeowners insurance customers who filed a property claim between April 2012 and January 2014 averages 840 (on a 1,000-point scale) – up from 836 in the 2013 study.

Overall satisfaction with non-catastrophic claims increased by 11 index points in 2014, compared with 2013 (843 vs. 832, respectively).

However, satisfaction among those homeowners who filed a claim for damage caused by Superstorm Sandy averages just 830 in 2014, down from 846 among Sandy-related claimants surveyed shortly after the October 2012 storm.

At this point, we should note that Sandy caused $18.75 billion in insured property losses across 15 states and the District of Columbia, not including National Flood Insurance Program (NFIP) losses, according to Property Claim Services (PCS). This makes it the third costliest U.S. hurricane topped only by Hurricane Katrina in 2005 and Hurricane Andrew in 1992.

Returning to J.D. Power’s findings it’s not surprising to learn that communication and timeliness are key to keeping homeowners insurance customers satisfied during the property claims process.

The study, now in its seventh year, measures satisfaction with the property claims experience among insurance customers who filed a claim for damages covered under their homeowners’ policy by examining five factors: settlement; first notice of loss; estimation process; service interaction; and repair process.

The 2014 Property Claims Satisfaction Study is based on more than 5,500 responses from homeowners insurance customers who filed a property claim between April 2012 and January 2014.

Read More: Source

Posted 11:47 AM

Tags: claim, customer service, insurance
Share |


NOTICE: This blog and website are made available by the publisher for educational and informational purposes only. It is not be used as a substitute for competent insurance, legal, or tax advice from a licensed professional in your state. By using this blog site you understand that there is no broker client relationship between you and the blog and website publisher.
Blog Archive
  • 2017
  • 2016
  • 2015
  • 2014
  • 2013

  • insurance(130)
  • tips(71)
  • home(52)
  • homeowner(32)
  • auto(31)
  • car(22)
  • safety(21)
  • homeowners(17)
  • claims(14)
  • business(13)
  • house(13)
  • holiday(11)
  • rates(11)
  • money(10)
  • life(10)
  • winter(9)
  • policy(9)
  • summer(7)
  • flood(7)
  • weather(6)
  • health(6)
  • save(6)
  • value(6)
  • commercial(5)
  • claim(5)
  • dog(5)
  • halloween(5)
  • loss(4)
  • theft(4)
  • funny(4)
  • new year(3)
  • hurricane(3)
  • accident(3)
  • liability(3)
  • family(2)
  • louisiana(2)
  • valentine(2)
  • inventory(2)
  • finance(2)
  • automobile(2)
  • 4th of july(2)
  • graduates(2)
  • umbrella(2)
  • fall(2)
  • super bowl(2)
  • customer service(2)
  • credit(2)
  • cold(2)
  • fraud(2)
  • driving(2)

View Mobile Version
Carrier
Carrier
Carrier
Carrier
Carrier
Carrier
Carrier
Carrier
Carrier
Carrier
Founded 1919
111 Veterans Blvd, Suite 1420
Metairie, LA 70005
Tel: (504) 832-4161

1502 W. Causeway Approach, Suite A
Mandeville, LA 70471
Tel: (985) 626-1255
About Stone Insurance
About Us
Our Team
Our Locations
In The News
Read Our Blog
Join Our Newsletter
File a Claim
Make a Payment
Employee Login
Commercial Services
Business Owners
General Liability
Workers Compensation
Commercial Vehicles
Equipment
Buildings & Property
Parade
Flood
Professional Liability
Personal Services
Automobile
Homeowners
Flood
Umbrella
Marine
Logo
Social Social Social Social

Powered by Insurance Website Builder